Apprenticeships are the business

Kyle ForbesDaniel Philliban

As an employer who supports the Modern Apprenticeships Scheme, Insolvency Support Services is delighted to get behind Scottish Apprenticeship Week (5-8 March 2018).

Two members of our team, Kyle Forbes (left) and Daniel Philliban, are working towards a Modern Apprenticeship in Business Administration with us. They are a great addition to our team and we’re proud to give them a big shout-out during this week of celebrations of the Modern Apprenticeships Scheme.


Extensive new training programme for 2018

We are delighted to launch our comprehensive new directory of courses for 2018.

As always, our programme includes brand new courses, perennial favourites, and exam training.

ISS Training Team expands across UK

Out training team continues to expand, with directors Eileen Maclean and Jenn Stewart and senior technical manager Steven Wood joined by Alison Curry. Specialising in insolvency law and regulation in England & Wales, Alison will be leading our course offering for IPs south of the border.

Guest Speakers

We have invited several well-respected guest speakers from the worlds of tax, VAT and law to join us on some of our courses to provide complementary expertise and perspective. And we have again teamed up with experts in the fields of marketing and professional development to give you wider, relevant learning and development opportunities.

One Hour Series

These short online courses proved incredibly popular when we introduced them in 2017. Have a look at our full programme of webinars, presented in three series: Technical Shorts; Business Insolvency and Protecting Your Licence. There are 16 to choose from in total.


We train across the UK, with courses in Edinburgh, Glasgow, Manchester, Leeds and London.

Bespoke Training

We also offer bespoke in-house training, tailored to the specific requirements of your organisation. Clients find this especially valuable when they have a business need, require a confidential environment for training or have a team they wish to develop. All our open courses can be run as bespoke, or speak to us about designing a programme to match your needs.


To find out more, visit and to book places on any courses speak to Danielle Kelly on 0845 601 7570 or email

Alison Curry, former Head of Regulatory Standards at the IPA, joins Insolvency Support Services


We are delighted to announce that senior industry professional Alison Curry has joined Insolvency Support Services (ISS) as a Director in a move that expands our services across the UK.

Alison is very well-known for her work on developing regulatory standards during her time as Head of Regulatory Standards at the Insolvency Practitioners Association (IPA) and the numerous courses and events at which she delivered informative presentations to IPA members and the broader profession.

Specialising in insolvency law and regulation in England and Wales, Alison has a proven track record of regulatory drafting, project management and implementation of organisational change.

Alison commented: “I am delighted to be joining the team at ISS. This is an exciting opportunity to extend the highly regarded ISS offering across the UK, in all ISS service lines: Training, Outsourcing, Practice Support and Compliance. My experience with the Insolvency (England & Wales) Rules 2016 will also assist in our helping practitioners assimilate the similar changes which are due to take place in Scotland.”

Based in the South East of England, Alison will be delivering training and client support throughout the UK. Her first training course, a New SIPs Update 2018 webinar, will take place on Friday 16 February. This will be followed by a brand new IVA Masterclass, which she will be running in Glasgow on 14 March.

Eileen Maclean, Executive Director of ISS, said: “Alison’s appointment adds further depth to our growing team, enabling us to service increasing client demand across the UK, and supports our aim of being the UK’s centre of excellence for insolvency support services.“

Alison can be contacted at or on 01592 323460

For more information about the New SIPs Update 2018 webinar and IVA Masterclass and to book, please call 0845 601 7570 or email


Technical note: state pension

We were asked recently whether, if a debtor is at state pension age but is still working and therefore obtaining an income, they have to claim their state pension because they are eligible for it, or are they able to defer claiming it until after they have finished working?

The answer is yes, they can defer.  Guidance can be found at

When the individual does eventually claim they can get the missed payments back as higher weekly payments or a one-off lump sum.

It is our view, particularly as state pension isn’t paid automatically – you have to actively claim it, that in line with the guidance provided by Horton v Henry, the Trustee would be unable to compel the debtor to claim their pension if they choose not to.

New Scottish Bankruptcy Book

Published at the end of last year, this new text takes the place of the classic work of McBryde on Bankruptcy. Authored by Donna McKenzie-Skene, this book is the most up-to-date work on bankruptcy in Scotland. You can buy your copy here:

Two promotions at Insolvency Support Services


Insolvency Support Services has further strengthened its team with the promotion of two members of staff.  Steven Wood is promoted to Senior Manager, while Louise Morrison becomes Administrator.

Steven Wood, who has many years’ insolvency experience, assumes increased responsibility for managing the firm’s compliance activities.  He is particularly adept at handling more technically complex matters.

Louise Morrison, who has a wealth of experience in customer service and administration, takes on her own bankruptcy caseload with case-specific responsibilities.

Eileen Maclean, a founding director of Insolvency Support Services, commented: “These promotions recognise the strong performance of Steven and Louise, and are testament to the impressive talent which we have within the firm. Many congratulations to them both! We look forward to their continued, valuable contribution to the business and excellent service delivery to our clients.”

Awards shortlist success for Insolvency Support Services

Insolvency Support Services has been shortlisted in the Best Leadership of a Mould-Breaking Firm category at the prestigious Managing Partners’ Forum Awards for Management Excellence 2018.


The MPF Awards recognise excellence and best practice across the professional services sector, including the accountancy, legal and consulting professions, and attract entries from firms across Europe.


Insolvency Support Services is one of only two Scottish-headquartered firms to have achieved a place on the shortlist, with law firm Brodies up for the Best Implementation of Systems or Technology award.


Having identified a gap in the market to offer a uniquely complete range of support services (outsourcing, practice management, compliance and training) to insolvency and related businesses, founding directors Eileen Maclean and Christine Convy established Insolvency Support Services in 2009. The business has grown exponentially since then, becoming a centre of excellence and pre-eminent supplier of support services to the UK insolvency market.


Eileen Maclean commented: “Being shortlisted in the MPF Awards is very much appreciated recognition of our success in creating a mould-breaking service and building a highly respected UK-wide business in a short space of time.


We’ve had a momentous few years, which has seen us win major client contracts, strengthen our team with high calibre recruits, open a new Glasgow office and expand our Glenrothes headquarters, and grow the business in both the Scottish and English markets.


We would like to thank all our clients for their invaluable support, and our amazing team for their hard work and commitment.”


The winners of the MPF Awards will be announced at a gala dinner and ceremony in London on 7 March.

Celebrating Living Wage Week 2017

Insolvency Support Services is delighted to be one of over 1,000 Living Wage accredited employers in Scotland, and to be joining the celebrations during Living Wage Week 2017 from 6 to 11 November 2017.

Find out more by clicking here.




Eileen Maclean invited to join TRI 250

Insolvency Support Services director Eileen Maclean has been announced as one of the members of leading trade journal Credit Strategy’s new TRI 250 group.

Launched at the prestigious UK TRI (Turnaround, Restructuring and Insolvency) Awards 2017 ceremony, held at the Hilton Park Lane Hotel, London, on 18 October, the TRI 250 is a new group of 250 prominent influencers, movers and shakers in the UK insolvency market.

The firm’s training arm, ISS Training, was also shortlisted in the Education/Training Provider of the Year category of the awards.

Eileen, a founding director of ISS and one of the UK’s foremost insolvency trainers and practitioners, commented: “We were delighted to have been shortlisted in these awards against such tough competition. It represents welcome recognition of the significant progress we have made in our training offering. Thanks very much to our amazing team for their hard work and commitment, and to our clients and delegates for their invaluable support and fantastic feedback.

I’m honoured to have been invited to become a member of The TRI 250, and look forward to contributing to its successful development.

In the last year we have greatly strengthened our training team with high calibre recruits, extended our programme to 120 open courses, including our new One Hour Series of webinars, welcomed hand-picked guest speakers to provide supplementary expertise, and added Leeds and London to our existing Edinburgh, Glasgow and Manchester locations.

Our 2018 training programme will be launched shortly.”

Insolvency Support Services sponsor R3 in Scotland Annual Dinner

Insolvency Support Services are sponsoring the forthcoming R3 in Scotland Annual Dinner (and Dance). We are delighted to be associated again with this year’s event, being held on 14 September 2017 at the Grand Central Hotel in Glasgow.

We’re looking forward to the live music courtesy of Bahookie.

We hope to see many of our clients and contacts there.