PPI claims in insolvency cases: don’t miss the deadline

We all know that PPI claims have to be made before the deadline of 29 August 2019. What you might not know is that we have a dedicated and experienced team that can efficiently assess and process potential PPI claims arising across your insolvency case portfolio.

Prices, charged only on successful recovery, range from 20% to 25% of recovery (exc VAT) depending on case volumes referred.

If you would like to discuss how we can assist you with residual PPI claims across your cases, please contact Scott Maxwell at sjm@insolvencysupportservices.com or on 01592 323473.

GDPR: practical support for IPs – supporting your business and issues on appointment

One of our recent webinars considered the forthcoming provisions of GDPR and the practical implications for IPs, in terms of our own businesses and those of the insolvent entities to which we are appointed. There is lots of generic advice out there, but little if any that is insolvency-specific. That’s where we can help.

We are designing policy and process documents for insolvency practitioners, a GDPR checklist for use on appointments and sample privacy notices for the different categories of people that insolvency practitioners will encounter. We can also provide bespoke webinars to support regular staff training and induction.

If you would like to know more about how we can help you meet your data processing obligations, please contact Alison Curry at ac@insolvencysupportservices.com

We can offer several options to help meet your specific needs:

  • GDPR checklist on Insolvency Appointment: priced at £500 plus VAT
  • Package of Sample Privacy Notices: priced at £750 plus VAT
    o Employees
    o Directors, shareholders and owners
    o Debtor clients
    o Creditors, book debtors and employees of insolvent entities
    o Marketing and Contacts
  • Package of Sample Policies and Registers: priced at £750 plus VAT
    o Data Processing Registers for Insolvency Practices
    o Data Breach Register
    o Sample Policies:
    – Employees (IP practice staff)
    – Confidentiality and Data Security
    – Special Category Data
    – Data Security Breach
    – Data Retention and Destruction
    – Subject Access Requests
    – Vulnerable Clients

Or purchase the complete package for £1,850 plus VAT

We can also offer bespoke webinars to support regular staff training and induction from £750 plus VAT.

Please contact Alison Curry at ac@insolvencysupportservices.com to discuss your requirements.

And don’t forget that our GDPR webinar: A practical approach to GDPR for IPs is still available for £50 plus VAT per view. Contact courses@insolvencysupportservices.com to register.

Celebrating International Women’s Day


Insolvency Support Services is proud to be celebrating International Women’s Day (8 March 2018).

Today – and every other day of the year – we recognise the vast and vital contribution that our many talented female colleagues and clients make not just to our own business, but also to the insolvency industry throughout the UK.

JIE Success

Steven Wood


Insolvency Support Services is delighted to announce that Steven Wood, our senior technical and compliance manager, has passed the Joint Insolvency Exam (JIE) qualification in full. Congratulations to Steven and well done from all of us! Steven’s pass means that our entire senior management team of seven insolvency professionals is JIE qualified.

We also extend our congratulations to our JIE students from Wylie & Bisset, Grant Thornton and MLM Solutions who were successful in their chosen papers.

If you are considering becoming a JIE student, please click here for more information.

Apprenticeships are the business

Kyle ForbesDaniel Philliban

As an employer who supports the Modern Apprenticeships Scheme, Insolvency Support Services is delighted to get behind Scottish Apprenticeship Week (5-8 March 2018).

Two members of our team, Kyle Forbes (left) and Daniel Philliban, are working towards a Modern Apprenticeship in Business Administration with us. They are a great addition to our team and we’re proud to give them a big shout-out during this week of celebrations of the Modern Apprenticeships Scheme.


Extensive new training programme for 2018

We are delighted to launch our comprehensive new directory of courses for 2018.

As always, our programme includes brand new courses, perennial favourites, and exam training.

ISS Training Team expands across UK

Out training team continues to expand, with directors Eileen Maclean and Jenn Stewart and senior technical manager Steven Wood joined by Alison Curry. Specialising in insolvency law and regulation in England & Wales, Alison will be leading our course offering for IPs south of the border.

Guest Speakers

We have invited several well-respected guest speakers from the worlds of tax, VAT and law to join us on some of our courses to provide complementary expertise and perspective. And we have again teamed up with experts in the fields of marketing and professional development to give you wider, relevant learning and development opportunities.

One Hour Series

These short online courses proved incredibly popular when we introduced them in 2017. Have a look at our full programme of webinars, presented in three series: Technical Shorts; Business Insolvency and Protecting Your Licence. There are 16 to choose from in total.


We train across the UK, with courses in Edinburgh, Glasgow, Manchester, Leeds and London.

Bespoke Training

We also offer bespoke in-house training, tailored to the specific requirements of your organisation. Clients find this especially valuable when they have a business need, require a confidential environment for training or have a team they wish to develop. All our open courses can be run as bespoke, or speak to us about designing a programme to match your needs.


To find out more, visit https://insolvencysupportservices.com/iss-training and to book places on any courses speak to Danielle Kelly on 0845 601 7570 or email courses@insolvencysupportservices.com

Alison Curry, former Head of Regulatory Standards at the IPA, joins Insolvency Support Services


We are delighted to announce that senior industry professional Alison Curry has joined Insolvency Support Services (ISS) as a Director in a move that expands our services across the UK.

Alison is very well-known for her work on developing regulatory standards during her time as Head of Regulatory Standards at the Insolvency Practitioners Association (IPA) and the numerous courses and events at which she delivered informative presentations to IPA members and the broader profession.

Specialising in insolvency law and regulation in England and Wales, Alison has a proven track record of regulatory drafting, project management and implementation of organisational change.

Alison commented: “I am delighted to be joining the team at ISS. This is an exciting opportunity to extend the highly regarded ISS offering across the UK, in all ISS service lines: Training, Outsourcing, Practice Support and Compliance. My experience with the Insolvency (England & Wales) Rules 2016 will also assist in our helping practitioners assimilate the similar changes which are due to take place in Scotland.”

Based in the South East of England, Alison will be delivering training and client support throughout the UK. Her first training course, a New SIPs Update 2018 webinar, will take place on Friday 16 February. This will be followed by a brand new IVA Masterclass, which she will be running in Glasgow on 14 March.

Eileen Maclean, Executive Director of ISS, said: “Alison’s appointment adds further depth to our growing team, enabling us to service increasing client demand across the UK, and supports our aim of being the UK’s centre of excellence for insolvency support services.“

Alison can be contacted at ac@insolvencysupportservices.com or on 01592 323460

For more information about the New SIPs Update 2018 webinar and IVA Masterclass and to book, please call 0845 601 7570 or email courses@insolvencysupportservices.com


Technical note: state pension

We were asked recently whether, if a debtor is at state pension age but is still working and therefore obtaining an income, they have to claim their state pension because they are eligible for it, or are they able to defer claiming it until after they have finished working?

The answer is yes, they can defer.  Guidance can be found at www.gov.uk/deferring-state-pension

When the individual does eventually claim they can get the missed payments back as higher weekly payments or a one-off lump sum.

It is our view, particularly as state pension isn’t paid automatically – you have to actively claim it, that in line with the guidance provided by Horton v Henry, the Trustee would be unable to compel the debtor to claim their pension if they choose not to.

New Scottish Bankruptcy Book

Published at the end of last year, this new text takes the place of the classic work of McBryde on Bankruptcy. Authored by Donna McKenzie-Skene, this book is the most up-to-date work on bankruptcy in Scotland. You can buy your copy here: http://www.sweetandmaxwell.co.uk/Catalogue/ProductDetails.aspx?productid=715523&recordid=7095

Two promotions at Insolvency Support Services


Insolvency Support Services has further strengthened its team with the promotion of two members of staff.  Steven Wood is promoted to Senior Manager, while Louise Morrison becomes Administrator.

Steven Wood, who has many years’ insolvency experience, assumes increased responsibility for managing the firm’s compliance activities.  He is particularly adept at handling more technically complex matters.

Louise Morrison, who has a wealth of experience in customer service and administration, takes on her own bankruptcy caseload with case-specific responsibilities.

Eileen Maclean, a founding director of Insolvency Support Services, commented: “These promotions recognise the strong performance of Steven and Louise, and are testament to the impressive talent which we have within the firm. Many congratulations to them both! We look forward to their continued, valuable contribution to the business and excellent service delivery to our clients.”