ISS Training
ISS Training

ISS Training

Our training is designed and delivered by our directors Eileen Maclean and Jenn Stewart and carefully chosen consultants. Eileen is recognised as the leading trainer of insolvency in Scotland and one of the foremost trainers of insolvency in the UK.

Our reputation for excellence in education and training means that we were shortlisted in the Education and Training Provider category for the 2015 Insolvency & Recovery Awards and the 2016 & 2017 TRI Awards.

2018 Course Directory ~ Out Now

When you need technically comprehensive, practical training and education.

ISS Training offers a wide ranges of courses to the insolvency profession and stakeholders as well as the wider business community. We are committed to providing courses that are relevant, well-researched and which allow participants to apply their learning in the work place. We focus primarily on Scottish insolvency, but a number of our courses are suitable for IPs working throughout the UK.

Booking is straightforward. You can contact the ISS Training team on 0845 601 7570 or on To book online, click here click here.

Our training opportunities are streamed into the following categories:

One Hour Series – Technical Short

Recast EU Regulations 2017

The original EU Regulations came into force in May 2002, with the aim of simplifying the formalities governing reciprocal recognition and enforcement of insolvency proceedings across Europe’s member states. An in-built statutory review of the Regulations started in 2012, and the recast EU Regulations were finalised in May 2015, coming into force in the UK in June 2017.

While the UK continues to be a member of the EU, the recast Regulations apply – and this webinar looks at how they have changed the 2002 Regulations and developed the principals of co-operation and reciprocity since the EU Regs were first introduced. We will also look at what the alternatives might be, post Brexit.

Book online or

New SIPs Update 2018

The RPBs recently issued two new SIPs on key areas of insolvency practice, which came into effect on 1 January 2018.

Statement of Insolvency Practice 6 – Deemed Consent and Decision Procedures in Insolvency Proceedings (England and Wales): An interim SIP 6 was introduced in April 2017 to coincide with the implementation of the Insolvency (England & Wales) Rules 2016, which made significant changes to the way decisions are made by creditors. Following consultation, the interim SIP has now been replaced with a revised SIP 6. We will examine key changes and regulatory requirements around obtaining decision from creditors.

Statement of Insolvency Practice 11 – The Handling of Funds in Formal Insolvency Appointments: The former SIP 11 inadequately reflected current practice structures and banking products used by insolvency practitioners. The new SIP 11 is intended to provide greater clarity around the need for proportionate safeguards and financial controls, so that creditors and other stakeholders can be confident that their interests are adequately protected. The new SIP applies UK wide and introduces new requirements to all insolvency practices when handling funds.

Book online or

Practical Approach to GDPR for IPs

This year’s challenge is the new General Data Protection Regulation coming into force on 25 May 2018. Anyone who handles data must comply with data processing legislation, and the new Regulations tighten up existing procedure and introduce more significant penalties for data breaches. You’ve read the headlines, and you’ve seen the fines – this is something that we all need to understand so that we can best protect ourselves in practice.

Our webinar will look at the provisions of the GDPR and consider the practical implications for IPs, in terms of our own businesses and the insolvent entities to which we are appointed. We will attempt to understand how to deal with data relating to our appointments and the risks in doing so.

Book online or

SIPs Update

Statements of Insolvency Practice, or the SIPs as we better know them, are our guide to best practice in our role as insolvency practitioners, and set out the principles we should apply when approaching a particular area: fees, the handling of client funds and IVAs to name but a few. While there is no statutory onus on us to comply, as IPs we do have to set out our reasoning behind any departure from their requirements.

This webinar is an opportunity to refresh your knowledge of the existing SIPs and get up to date on recent changes, as they apply across the UK. We will look at the regulatory terms and we will consider the practical implications of any changes to the principles based approach demanded of the SIPs.

Book online or

The Insolvency (England & Wales) Rules – One year on

The Insolvency (England and Wales) Rules 2016 hailed the most significant changes to insolvency law and practice in over 30 years, recasting the Insolvency Rules 1986 in their entirety and introducing new procedures for obtaining creditor decisions.

In this webinar we examine how the insolvency profession has adapted to the changes introduced. We will consider: what practices and trends are emerging; the teething troubles experienced by IPs; the amendments to the legislation since its introduction and how regulation has developed.

Book online or

IP Fees and New Practice Direction on Insolvency Proceedings

Obtaining valid approval for IP fees is a fundamental concern for practitioners. These processes were subject to substantial revision under the Insolvency (England & Wales) Rules 2016 and both ICAEW and IPA have issued guidance pieces on their monitoring approach to fee issues. SIP 9 compliance remains perennially high on the regulatory radar.

This webinar will look at the legal and regulatory provisions, consider whether creditors are really engaging with new fee approval processes and what alternatives exist for IPs when creditors fail to do so. With a new Practice Direction on Insolvency Proceeding expected imminently, what approach can be expected from the Courts when IPs apply for fee approval?

Book online or

Current issues in MVLs

Increasingly the members’ voluntary liquidation process is under the spotlight of HMRC, keen to ensure that an MVL is a tax-fair method of returning capital to members, but equally keen to ensure that it is not a vehicle of tax avoidance. Recent case decisions have implications for the treatment and payment of statutory interest in MVLs. Tax planning has always been important in advance of a solvent winding up, but it’s crucial now.

This webinar will look in detail at the tax planning issues, the implications of HMRC’s current approach and attitude to MVLs, and will highlight the areas of particular concern. We will also look at some practical suggestions of how to minimise risk to you as an insolvency practitioner in accepting the appointment, while making sure shareholders understand their responsibility in the process.

Book online or

Property in Protected Trust Deeds

Concluding our Technical Short series for 2018, we turn our attention to property in the context of protected trust deeds. There are various options for dealing with a debtor’s property in a PTD but all of them should have the same result – the best outcome for creditors.

This webinar will look at the advantages and disadvantages of including and excluding a property from a trust deed, and the exclusion process in some detail. If the property is to be realised, we look at the options for doing so, and the role of Form 1B in the process. We set out the basis of calculating equity and ensuring the best outcome for creditors, as well as looking at current guidance from the Accountant in Bankruptcy in this area.

Book online or

One Hour Series – Business Insolvency

Pre-appointment advice to directors

We regularly act as advisors to a variety of stakeholders before or instead of formal appointment. In that situation, it is important to remember that the directors are still in charge, and the company – and corresponding trading decisions – is their responsibility, not yours.

Commonly known as the hiatus period, this webinar examines in detail the advice the directors should be given to protect themselves, the company’s creditors and stakeholders, and why it so important. We will also look at what you need to do to protect yourself in any advisory period and how to mitigate any risk that appointment may pose.

Book online or

Retention of Title

It’s unusual these days for suppliers of physical good stock not to have retention of title provisions in their contract. Stemming from the UK- wide Sale of Goods Act 1979, and subject to contract law, it is usually a formal insolvency procedure that triggers suppliers’ reliance on the retention of title contract provisions.

This webinar looks at the legal framework for retention of title, and how case law over the years has developed and driven how claimants and IPs exercise and challenge their various rights. We will consider how ROT operates in law and in practice, and set out some strategies for dealing with ROT in a trading scenario, when a pre-pack sale is proposed.

Book online or

Social media on appointment

Facebook, Instagram, Twitter, WhatsApp, Snapchat et al – nowadays it seems that there are endless, immediate ways to communicate and no limit to the audience. Almost every business has some on-line presence or personality. What social media perils lie in wait for an unsuspecting IP? And when taking control of a business on appointment, how do you take control of social media and the message?

In this webinar we will consider the social media channels that you need to think about, your strategy for identifying them and the people with access, and how to control them on appointment. We will look at the advantages and disadvantages of closing the accounts or running them throughout your appointment. We will also consider what social media policies and procedures you might need to check or implement if trading on.

Book online or

Construction industry

The construction industry is commonly viewed as an economic bellwether, since it is one of the first to feel the impact of recession and lack of market investment, and one of the last to feel the benefits of growth and increased confidence.

Continuing our Business Insolvency series, the webinar looks at the challenges of dealing with an appointment in the construction industry, and how best to maximise value in what can be a very challenging environment.

Book online or

Licenced Trade

Our final webinar for 2018, we conclude with a look at the licensed trade. Pubs, hotels and restaurants operate in an increasingly challenging economic and regulatory environment: chasing an ever-diminishing disposable income of their customers, budget competitors (“pre-loading” and Airbnb) and Treasury tax hikes on alcohol to list just a few.

Concluding our Business Insolvency series, this webinar looks at the challenges of dealing with an appointment in the licensed trade, strategies on appointment and the requirements of the licensing regime in which the business operates.

Book online or

One Hour Series – Protecting Your Licence

Anti-Money Laundering Systems and Procedures

The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (MLR 2017) came into force on 26 June 2017. They introduced new requirements on firms and on their Supervisors (for IPs, this is their RPBs), some of which come into force this year. AML compliance now goes far beyond the need for identity checks.

In this webinar we look at what systems and processes your firm needs to have in place, what sources of advice and guidance are available and how best to protect yourself in practice. We also look at the regulatory infrastructure and new obligations placed on AML Supervisors, so you can understand what your regulator is likely to be expecting from you.

Book online or

Professional Standards and Ethics Code

The profession-wide Ethics Code to which we must adhere is under review, and changes to the Code are expected. The use of introducers remains contentious within the profession and IPs must chart a careful course through the provisions of the Code to meet expected professional standards. Perceived conflicts of interest remain high profile, and transparency is the buzz word of the rule makers.

How do we ensure that we maintain objectivity and transparency when accepting and dealing with appointments? And what is the position with commissions? What are the practical implications of the various disclosure requirements in the SIPs? In this webinar we consider within the stated guidance how we manage conflicts of interest and the risks that they present.

Book online or

Bonding Insurance and PII

The bonding regime for IPs has been under review – is it fit for purpose? How and when is it likely to change? Bonding is not the whole picture, since it interacts with other insurances, your RPB’s professional indemnity insurance requirements and the best practice requirements of SIP 11.

This session will look at the interaction between these types of cover, who they protect and whether there may be gaps in the cover you and your practice must provide to ensure you are adequate protected in an increasingly litigious landscape.

Book online or


Foundation Series - Introduction to Personal Insolvency

Our Foundation Series has been designed specifically for anyone new to insolvency or anyone looking for a refresher on the basics.  Delegates may have just joined the profession or may be working in a related field and would like an introduction to this topic.

Choose from four half-day modules for personal and corporate insolvency – the modules build into a solid two-day introduction to the concepts and frameworks that can be used in a day to day role. The modules are as follows;

Introduction to Personal Insolvency

  • Introduction to Personal Insolvency Law Concepts
  • Introduction to Sequestration
  • Introduction to Protected Trust Deed
  • Dealing with Heritable Property in Personal Insolvency

For more information and booking click here.

Foundation Series - Introduction to Corporate Insolvency

  • Introduction to Corporate Insolvency Law Concepts
  • Introduction to Insolvent Liquidation
  • Introduction to Administration
  • Introduction to Investigations and CDDA

For more information and booking click here.

Exam Training

Certificate of Proficiency in Insolvency

Training 3

CPI is a flexible qualification. It recognises the capabilities of staff who have several years’ experience in all types of insolvency, but who do not wish to sit the JIEB exam. Alternatively, it can be used as a stepping stone towards the JIEB exam by candidates and their employers.

For more information and booking click here

Certificate of Proficiency in Personal Insolvency

Insolvency Practitioners Association

CPPI provides an opportunity for recognition at a level equivalent to CPI for those working purely in the personal insolvency sector. The focus of this qualification is not just the statutory forms of personal insolvency but also incorporates non-statutory debt solutions and the sequestration of partnerships.

For more information and booking click here

Joint Insolvency Exam Training

We pride ourselves on the quality of our material, the depth of our practical experience as IPs and our ability to translate both into exam success for our candidates. Face-to-face tutorials get results.

Our courses are structured in three-day modules, taught face-to-face, and designed to cover the relevant legislation and the exam syllabus in depth. We include detailed notes to aid learning and revision and we also look at practical issues faced when taking appointments, current issues in insolvency and the impact of recent judicial decisions.

Our programme also includes mock exams, which we will mark and return with individual written comments on technical ability and exam technique. We also provide individual coaching and support self-study throughout the year.

For more information and booking click here

Technical Updates

Insolvency (Scotland) Rules 2018

This course will look at the Scottish Rules, and the changes they will bring on their now expected
commencement date in April 2019.

At the time of writing, we anticipate the Rules will be published in Autumn 2018, to allow approximately six months before commencement for a period of familiarisation, planning and preparation.

These informative courses will answer any questions that you might have. We will look in detail at the legislative changes that will be introduced, and will have a clear focus on the practical implications for all stakeholders.

VAT in Insolvency

As IPs running our own business, we need to keep up to date with the implications of the VAT regime. It’s equally important that we bring our expertise to businesses to which we are appointed, and understand the VAT regime of an industry, implications of continued trading and how we structure any sale of the business in a tax efficient manner.

In this course we look at VAT current thresholds and schemes, and options to tax or not to tax. We will look specifically at different treatment of VAT across personal insolvency.

For more information and booking click here

Tax in Insolvency

The speed of change in insolvency statute is matched by the speed of change in tax legislation. As IPs, we need to understand the tax regime of an industry, tax implications of continued trading and how we structure any sale of the business in a tax efficient manner. With HMRC active in recoveries, and with new collection processes at their disposal, we will look at when we can challenge claims from HMRC.

In this course, we examine income tax and corporation tax, responsibility and ranking of capital gains tax, and dealing with an insolvent employer. We will also look at tax issues in MVLs and s110 arrangements.

For more information and booking click here

English Insolvency Conversion Course

The bulk of your work will be appointments under Scottish jurisdiction, the UK Insolvency Act and the Scottish Insolvency Rules. There is no geographic restriction on where your appointments are located however, so when an English appointment hits your desk, are you fully up to speed with the English Rules and the legal differences south of the Border?

This course sets out the key distinctions between Scottish and English corporate insolvency processes. We look at differences in legal process, legal terminology, and the wider English legal landscape. We will look in detail at the remuneration approval process, and how it works.

For more information and booking click here

Company Voluntary Arrangement and SIP 3.2

CVAs are designed as a solution for resolving a company’s cash flow issues, or de-leveraging a debt-heavy but viable business. But what are the underlying factors that make them successful, and what do you need to consider before starting the statutory process?

Whether you are already a proponent of CVAs or you want to grow your business in this area, this course will refresh and update your skills. The emphasis will be on practical, interactive tuition with real life examples of CVAs, and you will learn how to confidently apply the legislation in practice.

Scottish Corporate Insolvency Conversion Course

The bulk of your work will be appointments under English jurisdiction, the UK Insolvency Act and the English Insolvency Rules. There is no geographic restriction on where your appointments are located however, so when a Scottish appointment hits your desk, are you fully up to speed with the Scottish Rules and the legal differences north of the Border?

This course sets out the key distinctions between Scottish and English corporate insolvency processes. We look at differences in legal process, legal terminology, and the wider Scottish legal landscape. We will look in detail at the accounting period process, how it works, and its implications for WIP management.

For more information and booking click here

Remuneration & SIP 9

Approval of our remuneration is key to our business success and our engagement with creditors. After all, it’s their money that pays our fees. There is increasing stakeholder focus on what we get paid, and how it is approved. This half day session gives you the opportunity to discuss and debate the options and requirements, and suggest some practical solutions.

For more information and booking click here

Scottish Personal Insolvency Conversion Course

Our Conversion Series has been designed specifically for anyone new to Scottish Personal insolvency or anyone looking for a refresher on the basics. Delegates may have just joined the profession or may be working in a related filed and would like an introduction to this topic.

Choose from four half-day modules for personal insolvency – the modules build into a solid two-day introduction to the concepts and frameworks that can be used in a day to date role.

For more information and booking click here

Download PDF

Employees in Insolvency

In these days of zero hours contracts, self-employed contractors and workers’ co-operatives, who is classed as an employee? What are the rights of an employee on insolvency and what are our corresponding obligations as insolvency practitioner on redundancy or dale and transfer of the business? A stream of recent decisions on employees and their status on transfer or redundancy means that it can be hard to keep up with current best practice.

This course is designed to bring you up to speed with recent decisions and their implications, remind you of employees’ rights on insolvency, and discuss some practical strategies when dealing with workforce issues on appointment.

For more information and booking click here

Download PDF


IVA Masterclass

This full day course is a detailed introduction to IVAs: the statutory and regulatory framework; how to draft them; the role of nominee and supervisor; dealing with modifications and closure.

It is also an opportunity to discuss and debate current industry issues around IVAs. You will gain a thorough and detailed understanding of the issues in the IVA industry, and leave with practical and best practice solutions to apply in your business and your case load.

For more information and booking click here

Insurance in Insolvency

Insolvency involves risk. By its very nature, insolvency can be contentious and in a risk filled environment, we must protect ourselves and the assets over which we are appointed. As insolvency practitioners, we manage or mitigate that risk, and commonly we insure against it.

This course looks at the various types of insurance that we require to put in place on appointment, the roles of the broker and insurer; getting the right cover level; making a claim and how to deal with uninsured losses.

For more information and booking click here

Bankruptcy (Scotland) Act 2016: in practice

The procedural changes introduced by the Bankruptcy and Debt Advice (Scotland) Act 2014 on 1 April 2015 are nearly three years old. The Act got its new name and a tidy up on 30 November 2016. So how have these changes bedded in, what is working well, and how can you use the provisions of the Act in practice?

This course will look at the practical application of the Act and concentrate on aspects of the legislation that are commonly used as well as some that are not.
For more information and booking click here

Litigation in Scotland

Sometimes in an insolvency, we choose to litigate. In a number of cases, the threat of litigation is enough, but in others we will raise the action and pursue the relevant party. We might be cutting down a gratuitous alienation, raising an action for misfeasance or privately examining a debtor. And what happens if you are the subject of litigation at the instance of an aggrieved party?

In this course, we will consider how to prepare for litigation, and what to expect if you are running or defending litigation in the Scottish courts. We will look at your relationship with your solicitor and how to get the best outcome, wherever possible, from your litigation.

For more information and booking click here

Challengeable Transactions

The Insolvency Act 1986 and the Bankruptcy (Scotland) Act 2016 set out our rights as insolvency practitioners to investigate various transactions occurring prior to formal insolvency. Our overall aim is to recover funds diverted from the company or estate, that would otherwise have been available to the creditors on appointment.
This course looks at the statutory framework for those challenges, the evidential requirements for a successful challenge, the likely defences, and some of the leading court decisions that set the precedent in this area.

For more information and booking click here

Insolvency of a Charity

Charities are not immune from the business cycle, and in tough times, funds can be hard to raise. Regulation of the charitable sector has also increased. Set against this background, how do you advise in advance of or deal with the insolvency of a charitable entity?

In this course, we will look at how the structure of the organisation dictates the type of insolvency procedure; what are the regulatory requirements and how to comply and issues specific to charities
For more information and booking click here

Maximising Recoveries for Creditors

As insolvency practitioners, we are appointed to protect the creditors’ interests, and to recover as much as possible as by way of a dividend. We all know to check for and deal with physical assets, but where else in a company or an estate might value be hidden, and how can you realise it?

In this course, we will look at how to unlock value in your appointments, and cover the practical strategies for maximising value.

For more information and booking click here

Pre-packs and SIP 16

The noise around pre-packs continues. Used in the context of administration, a pre-packaged sale out of an insolvency often gives the best return to creditors. Not all creditors are convinced however, and the UK Government keeps a watching brief on pre-pack use and abuse.

So how do you best protect yourself as an IP, while ensuring that creditors are getting the best possible outcome? SIP 16 sets out the framework and the principles to which we should adhere, and this course looks at why you might do a pre-pack, how best to structure one and how to apply in practice the SIP 16 requirements.

For more information and booking click here

Trading in Insolvency

Trading a business is one of the most challenging and exciting aspects of our role as IP. Done well, it can maximise returns to creditors. Done badly, we as IPs can end up personally liable for trading losses. This course covers your powers to trade a business and the legal impact of insolvency on the trading position. It offers practical skills and issues on selling a trading business.

For more information and booking click here

Personal and Business Development

Strategic Marketing for Insolvency Practitioners

Where is your next client coming from? How will businesses know to turn to you as an insolvency practitioner if they run into financial difficulty? In an increasingly competitive environment all IPs need to market their services proactively, not only to inform and attract new clients, but also to maintain and develop relationships with intermediaries.

This interactive course introduces the fundamentals of professional marketing, including the practicalities of developing and implementing a focused marketing action plan.

For more information and booking click here

Practical Email Marketing

Email marketing is one of the most cost-effective tools available to IPs to promote your business and communicate with your clients and contacts. It enables you to connect directly with them, maintain and develop relationships, and keep you in their mind for when they next need an IP. It also helps drive traffic to your website, providing relevant information for visitors already interested in what you have to offer.

This interactive, half-day course starts with an introduction to the fundamentals of email marketing and goes on to offer a practical guide to setting up your own email marketing using Mailchimp, one of the world’s most popular email marketing management systems.

For more information and booking click here

Effective Writing Skills

Effective communication is a key skill for everyone working in insolvency and we aim to produce clear advice letters, emails and reports. We regularly have to convey complex or technical information to lots of different stakeholders (debtors, creditors, lawyers and co-owners to list just a few), with legal implications if we get it wrong.

How do you set out clearly, in jargon-free language, your message? Can you say what you mean? And get the outcome that you want? If you would like to hone your skills in this area, this course is for you. We will look at all the tools you can use to develop effective written communication within an insolvency framework.

For more information and booking click here

Personal Productivity

There are few of us who feel we are excelling at being productive. In a demanding job like insolvency, you might feel overwhelmed by your workload or impending statutory deadlines. Alternatively, you want to learn some new techniques for becoming more productive, and improve your work/life balance.

This half day course concentrates on improving workplace productivity and achieving a better work/life balance.

For more information and booking click here

Bespoke In-house

Bespoke In-house Training

We recognise that your training requirements are as diverse as your businesses and individual staff. You operate in different market segments e.g. corporate or personal insolvency, niche or volume providers, from Big 4 to sole traders, local and national government, banks and solicitors and therefore our training is designed to match your specific business needs.

More information click here

Additional Questions

If you have any queries regarding our courses, or our booking process, please contact us at or telephone 0845 601 7570 and ask to speak to Danielle Kelly our Course Administrator.

Terms and Conditions

Full terms and conditions relating to booking are available.