ISS can undertake case portfolio reviews on a one-off or a regular basis following your internal checklist or using our standard case review process. Alternatively, ask us to design a case review procedure to meet your business requirements.
Our case review system provides you with detailed information on case operation and actions, and helps you assess staff utilisation and leverage across your practice. It also measures the effectiveness of your individual team members. We can identify areas of strength or development, enabling an accurate assessment of any training needs within your organisation.
In turn this allows you to effectively allocate casework within your practice, aligning skills and experience with the work required.
Alternatively we can undertake discrete elements of case work on an outsourced basis. Click here for more details.