ISS Training wins top Education/Training Provider of the Year award

ISS Training, Insolvency Support Services’ training division, is thrilled to have won the Education/Training Provider of the Year category in the UK TRI (Turnaround, Restructuring and Insolvency) Awards 2020.

Eileen Maclean, Insolvency Support Services’ founding director, commented: “We’re over the moon to have won this TRI Award. It’s a fantastic way to round off what has been such a challenging year for many of us. I’m so proud of the hard work and team effort by my Insolvency Support Services colleagues, particularly in responding so well in trying circumstances this year. Thanks very much to the TRI Awards judging panel for recognising us. A huge thank you to all our clients, delegates and partners for your support. We know we could not have this success without you. We’re exceptionally grateful.”

These prestigious annual Awards, headline sponsored by Capa, recognise the range, variety and best practice of work undertaken by TRI professionals UK-wide.

Many congratulations to all the other TRI Awards 2020 winners, including EY, Manolete Partners, Howard Kennedy, Kirkland & Ellis, FTI Consulting, StepChange, ReSolve, Wilberforce Chambers, SIA Group, EY-Parthenon, Chamberlain & Co and The Insolvency Service / AlixPartners / KPMG Thomas Cook Team.

ISS Training CPD Catch up

It’s that time of year when we sign off that we have fulfilled our annual CPD obligations. And if you have an outstanding CPD requirement, we have just the thing for you.

Our online training courses are accessible across a number of platforms and devices, 24/7. Hosted on our Moodle School or GoToWebinar, you can learn at any time, and anywhere, that suits you.

ISS Training’s One Hour Series

Rounding up our 2020 programme, our One Hour Series is available on our ISS Moodle School.

You can pick the individual sessions that suit your needs, or you can choose a stream:

Protecting your Licence:

Changes to the Code of Ethics 

SIP 11 and Financial Controls 

Conducting firm-wide AML risk assessments

Technical Short:

The return of HMRC preferential status

SIP 2 and investigations into conduct 

Books and Records – balancing competing requirements 

Business Insolvency:

Employee Rights and Claims 

Health and Safety basics for IPs

Understanding Environmental Risks 


£50 + VAT per person

50% reduction for every third one hour session you book.

Anti-Money Laundering 2020 (Including 5MLD changes)

Meet your annual AML training obligation with the ISS online Anti-Money Laundering Update.

This short course is tailored specifically to those working in the insolvency profession and includes:·

• An overview of the key changes to the above, by virtue of the 5th European Money Laundering Directive (5MLD)
• A refresher on key elements of the UK’s Anti-Money Laundering and Terrorist Financing regime, to include:
o Identifying risks
o Client Due Diligence / Enhanced Due Diligence
o Suspicious Activity Report


Single enrolment – £75 + VAT

Discounted package options are available – see website for full details.

Click here for full course information

How to book

Click here to view our training website where you can book and pay online.


Call: 0845 601 7570

ISS Moodle School /  GoToWebinar

The ISS Moodle School is a widely-used virtual learning environment, and is accessible via your desktop or mobile device via the free Moodle app. This allows us to deliver your training materials in a variety of formats including video presentation, reference materials and online assessment (if applicable) in one place on one platform.   You will receive a registration for your ISS Moodle account the first time you enrol on an ISS course.  All of your ISS course materials will be accessible to you on the Moodle platform for reference and/or download, and you can quickly check your CPD/E record.

Our online learning delivery in live classroom settings take place on the GoToWebinar platform.  Our online virtual classroom sessions may be recorded and made available to all participating delegates for review purposes only.  We will not release these recordings to any other person or organisation except in conjunction with the above purpose.

Dealing with bereaved customers

To mark National Grief Awareness Week (2 to 8 December 2020), we are sharing our short “Dealing with bereaved customers” video which we have researched and produced here at Insolvency Support Services. It aims to assist our fellow insolvency professionals in meeting the challenges they and their staff face in dealing with bereaved customers. It is also applicable to others in many other lines of work. We cover the main challenges and common concerns, then propose a three-step approach to dealing with bereaved customers, offer advice on how to support staff and conclude by providing some sources of assistance.

This practical learning video forms part of our Vulnerability Awareness training module, which has been designed to ensure that all staff, in particular those who operate at the frontline, have the appropriate skills and capability to treat vulnerable customers fairly, in line with Financial Conduct Authority guidance.

We hope you find it useful in your work, particularly at this especially difficult time.

TRI Awards 2020 shortlist success for ISS Training

ISS Training, Insolvency Support Services’ training division, has been shortlisted in the Education/Training Provider of the Year category in the UK TRI (Turnaround, Restructuring and Insolvency) Awards 2020.

Independently judged by a panel of leading industry professionals, these prestigious annual Awards recognise the range, variety and best practice of work undertaken by TRI professionals UK-wide.

Eileen Maclean, Insolvency Support Services’ founding director, commented: “We are delighted to be shortlisted for this TRI Award and greatly appreciate the judges’ recognition of our commitment to UK insolvency training. Thanks very much to all our clients, delegates and partners for their invaluable support and fantastic feedback over the past year. Many thanks too to our amazing team for their hard work and dedication.

It’s been another busy 12 months for ISS Training. In addition to significantly enhancing our online learning offering with a new dedicated training website and our new ISS Moodle School, we pivoted successfully in response to Covid-19 to deliver all our courses online instead of in person.

Particular highlights for us in the past year have been achieving Partner in Learning status with ICAEW, partnering with IPA to deliver training to members throughout the UK, and supporting several R3 learning events.”

TRI Awards 2020 winners will be announced in a Credit Strategy digital broadcast from London on 9 December 2020.

Consistently excellent feedback on our insolvency training courses

We very much appreciate the consistently excellent feedback on ISS Training courses and trainers that we receive from clients and delegates. Here’s just a selection of comments from the past year:

Webinars (all course streams)

“ISS Training courses are presented by knowledgeable and experienced people in a clear and practical manner. The range of courses available fits the budgets of different sized firms and helps greatly to complete my CPD requirements.”

“I enjoyed the course and it was very clear. Access to good guidance for a reasonable price in the insolvency field is in my view exceptionally limited. ISS Training gives good relevant courses.”

“Reasonable cost, flexible attendance, good quality and highly relevant information delivered.”

Face-to-face courses (all course streams)

“The session yesterday was really informative and helpful. Eileen is really enthusiastic, and it comes across throughout the day which makes the sessions enjoyable. The handouts are really good too.”

“These were two very informative and productive days for me. I truly appreciate the trainer’s time, effort and patience.”

“Eileen was very engaging and made the course interesting, enjoyed the small group as it made it easier to speak – answering/asking questions.”

“Great overview of insolvency! Very informative.”

“Great way of learning. Speaker was very clear. Happy with overall training.”

“Really good and informative. Excellent handouts.”

Exam training

“I found that the course was really engaging, despite having to change the process part way through and have virtual training sessions (due to Covid-19) instead of in a classroom setting, I still found that I was receiving the same quality of training as I first received at the start of the year.

The presentation slides were easy to follow, and it also helped to have dates to stick to in terms of where I should be up to with the modules to help keep me on track, along with regular meetings to cover each module.

After each block of 3 modules, there was a re-enforcement day in which we covered the previous modules and worked through practice exam questions, these would then get marked and we would discuss the answers afterwards. I found these sessions particularly helpful in preparing for the exam.
Overall, I felt well equipped for the exam and couldn’t fault the training that I received. I would definitely recommend the course for CPPI training.”

“We would not have passed the CPI/CPPI exams without you!” 

“You made it an enjoyable course and I appreciate the ways you helped us understand all the different

“Thank you for all of your efforts in keeping the JIE training as close to normal as possible in what has been an extremely difficult time during Covid-19. It is greatly appreciated.”

“A huge thank you for all your help over the last 7 or so months. I know with Covid it wasn’t how any of us expected this year to go but I thought everything was adapted so well and I certainly felt supported in the run up to the exams.”

Compliance Awareness Online Learning

“Using ISS Training’s course has meant that we have been able to meet necessary staff training demands with an approach that has allowed our staff to gain the essential knowledge at their own pace working around the ongoing demands of their ‘day job’. The internal feedback I have received has all been very positive, complimenting in particular the clarity of presentation and ease of assessment.”

“I have enjoyed working with ISS Training and greatly appreciate all the effort you have put in for us.”

“The podcast was excellent, well placed, good content and excellent diction which makes it so much easier to follow.”

“You managed to deliver with perhaps the clearest voice I have heard used – without becoming monotonous and boring – a challenge and well done for achieving that.”

Find out more

Our training is organised into eight streams: Compliance Awareness, Exam Training, Foundations, Masterclasses, One Hour Series, Personal Development, Practice Management and Technical Updates.

Explore all our courses on our dedicated training website.


Brand new Investigation and CDDA Checklist

We now have an Investigation and CDDA checklist, intended for use by IPs and their staff dealing with investigations into company director conduct, recovery and disqualification.  Applying across insolvent liquidation, administration and receivership, the checklist reflects current insolvency and CDDA legislation and all statutory references are hyperlinked to the relevant sections.  

The checklist retails for £500 (ex VAT).

There are two supporting online sessions: Pre-appointment advice to directors and SIP2 and Investigations, which normally retail for £50 (ex VAT) per participant.  One single use registration of each online session will be included with the purchase of the checklist for a limited period of time.  For two or more registrations to each session, please speak to us directly.

Coronavirus: An IP’s Risk and Response

Our job at Insolvency Support Services is to support your business. We have produced this short, free to view online presentation to assist and protect your practice as you deal with the exceptional circumstances of COVID-19.  We’ve considered the risks for your insolvency practice, and suggested practical responses and strategies for addressing these.

We have also set out below how we can assist you to meet these challenges. Please contact us at if we can help in any way.

Documentation and Policies

Revised policies and protocols for contribution management

Working from home policy

Data Processing Impact Assessment

Data Protection policies and registers
Online Learning

AML2020 update

Compliance Awareness Online Learning covering: GDPR, AML, Ethics and Vulnerability – ideal introductions to staff new to insolvency or looking for a refresher of these subjects

Social Media on Appointment

Foundations in Insolvency

Case Reviews

Case Closure

Case Progression and annual reports

Current Guidance  

For reference, following are links to the latest guidance from AiB and IPA.

AiB – COVID-19 – Contingency Arrangements

IPA – Insolvency Guidance Papers: Control of cases

Covid-19: Important information for IPA members

New Practice Management Workshops

Insolvency Support Services is delighted to launch our new Practice Management Workshops. A brand-new training stream, our workshops are designed to keep you up to date with your regulatory requirements. The programme will help you build or improve an efficient, robustly compliant insolvency practice in a cost-effective manner.

This stream is intended for insolvency practitioners (particularly sole practitioners or SME businesses), those considering obtaining their insolvency licence or setting up in practice, and anyone responsible for internal compliance processes or with an interest in the subject matter.

There are five workshops to attend or choose from, running in London, Birmingham and Edinburgh throughout 2020:

• Practical AML Policies and Procedures
• Financial Controls and Annual Compliance Statements
• Data Privacy and Cyber Crime Prevention Policies
• Avoiding Discrimination and Making Adjustments to Services
• PII, Bonding and Insurance considerations

Attend all five and pay for just four workshops or choose the workshops that meet your practice’s needs, in the venue that’s most convenient for you.

For full details of each workshop, click here.

CPD Learning Outcomes

• Keep up to date with current regulatory requirements
• Learn how to build or improve an efficient, robustly compliant practice
• Cost effectively implement statutory and regulatory requirements into your business
• Reduce your practice’s risk profile


Each half day workshop: £155 + VAT

Book three workshops and get our usual 50% discount on the third workshop: £387.50 + VAT

Book four workshops for just £527 + VAT

Book all five workshops and get five for the price of four: £620 + VAT

Bespoke In-House

We can also run this training in-house for your team. This is a cost-effective option for larger practices. Contact us to discuss available dates and requirements.

Half day course: £975 + VAT

Full day course: £1,950 + VAT





New ISS Training website and 2020 course programme

We are delighted to launch our comprehensive new directory of courses for 2020 on our brand-new bespoke ISS Training website. Click here to access our new online booking platform – from which you can book and pay online – to see our complete range of training courses running throughout 2020 and online.

We have added new streams to our training offering, with Practice Management Workshops and Compliance Awareness Online Learning joining our ever-popular Foundations, Exam Training, One Hour Series, Technical Updates, Masterclasses and Personal and Business Development.   You can search for courses by stream, date or location.

Brand New: Practice Management Workshops

Designed specifically for the SME or sole IP, or those responsible for compliance in their team, out new Practice Management Workshops consider, discuss and develop practical policies and procedures that you can implement in your practice to meet your legal obligations in a manner that enhances your business in a cost effective and timely manner.

There are five workshops to choose from:

  • Practical AML Policies and Procedures;
  • Financial Controls and Annual Compliance Statements;
  • Data Privacy and Cyber Crime Prevention;
  • Avoiding Discrimination;
  • PII, Bonding and Insurance Considerations.

Choose to attend all five and pay for just four.  Workshops will run throughout 2020 in Birmingham, London and Edinburgh.  Click here for full details.

Compliance Awareness Online Learning

Tailored specifically for insolvency teams, our Compliance Awareness Online Learning allows you to manage your insolvency compliance risks cost effectively, meet your statutory training requirements and protect your firm’s reputation.  Delivered across four modules, on line, with certification on completion, these courses on Anti-Money Laundering, Data Protection, Vulnerability and Ethics will enable your team to grasp the key legal, regulatory and business issues related to each area, understand their relevance to their role, and apply their learning in an insolvency environment. Click here for more information.

Book and Pay Online

All of our courses are detailed on our ISS Training website, and you can now book and pay online if you wish.  If you book three places at a Technical Update, Masterclass or One Hour Series you will qualify for our usual great discount of 50% off the third booking.

If you prefer us to invoice you, or to have your booking processed by us, you can phone us on 0845 601 7570 or email

If you wish to purchase a pre-recorded webinar, you can book and pay online, and access will be available as soon as payment is processed – this means you can catch up on your CPD at any time!

Register Your Interest / Bespoke In-House Training

On our new site you will find all of our scheduled courses for 2020, as well as our catalogue of courses that we can run publicly or in-house.  You can register your interest in a course in your area and we will advise you when we can run it.  If you wish to run any of our courses in-house, contact us directly.

We look forward to welcoming you on one of our courses soon.

New Course: Anti-Money Laundering 2020 (including 5MLD changes)

Meet your annual AML training obligation with the ISS online Anti-Money Laundering Update. This short course is tailored specifically to those working in the insolvency profession and includes:

• An overview of the key changes to the above, by virtue of the 5th European Money Laundering Directive (5MLD)
• A refresher on key elements of the UK’s Anti-Money Laundering and Terrorist Financing regime, to include:
o Identifying risks
o Client Due Diligence / Enhanced Due Diligence
o Suspicious Activity Report

Knowledge checking

To reinforce learning values the course includes individual knowledge checking, so you can be assured that that each member of your team is alive to the risks they face in their role and can play their part in controlling these risks to your practice.

Individual certification

Each participant receives their own personalised certificate of completion in order that you can evidence that you have addressed the training requirements contained in the Money Laundering Regulations to your AML Supervisor.

This course is aimed at insolvency personnel and relevant support staff and is suitable for people with varying levels of pre-existing knowledge and technical ability.

Flexible completion and progress tracking

Individual registrations may commence at any time, to cater for work flows and new joiners within your firm. The time available for completion can be determined by you to suit your business (we recommend allowing around 4 weeks from registration) and to ensure everyone fully engages with their training, we will provide you with updates on participation and completion.


Individual – £75

5-person package – £200

20-person package – £700

50-person package – £1,500

All prices are exclusive of VAT at the prevailing rate.

Book Your Place

For enquiries and bookings, email: