Brand new Investigation and CDDA Checklist

We now have an Investigation and CDDA checklist, intended for use by IPs and their staff dealing with investigations into company director conduct, recovery and disqualification.  Applying across insolvent liquidation, administration and receivership, the checklist reflects current insolvency and CDDA legislation and all statutory references are hyperlinked to the relevant sections.  

The checklist retails for £500 (ex VAT).

There are two supporting online sessions: Pre-appointment advice to directors and SIP2 and Investigations, which normally retail for £50 (ex VAT) per participant.  One single use registration of each online session will be included with the purchase of the checklist for a limited period of time.  For two or more registrations to each session, please speak to us directly.

Coronavirus: An IP’s Risk and Response

Our job at Insolvency Support Services is to support your business. We have produced this short, free to view online presentation to assist and protect your practice as you deal with the exceptional circumstances of COVID-19.  We’ve considered the risks for your insolvency practice, and suggested practical responses and strategies for addressing these.

We have also set out below how we can assist you to meet these challenges. Please contact us at if we can help in any way.

Documentation and Policies

Revised policies and protocols for contribution management

Working from home policy

Data Processing Impact Assessment

Data Protection policies and registers
Online Learning

AML2020 update

Compliance Awareness Online Learning covering: GDPR, AML, Ethics and Vulnerability – ideal introductions to staff new to insolvency or looking for a refresher of these subjects

Social Media on Appointment

Foundations in Insolvency

Case Reviews

Case Closure

Case Progression and annual reports

Current Guidance  

For reference, following are links to the latest guidance from AiB and IPA.

AiB – COVID-19 – Contingency Arrangements

IPA – Insolvency Guidance Papers: Control of cases

Covid-19: Important information for IPA members

New Practice Management Workshops

Insolvency Support Services is delighted to launch our new Practice Management Workshops. A brand-new training stream, our workshops are designed to keep you up to date with your regulatory requirements. The programme will help you build or improve an efficient, robustly compliant insolvency practice in a cost-effective manner.

This stream is intended for insolvency practitioners (particularly sole practitioners or SME businesses), those considering obtaining their insolvency licence or setting up in practice, and anyone responsible for internal compliance processes or with an interest in the subject matter.

There are five workshops to attend or choose from, running in London, Birmingham and Edinburgh throughout 2020:

• Practical AML Policies and Procedures
• Financial Controls and Annual Compliance Statements
• Data Privacy and Cyber Crime Prevention Policies
• Avoiding Discrimination and Making Adjustments to Services
• PII, Bonding and Insurance considerations

Attend all five and pay for just four workshops or choose the workshops that meet your practice’s needs, in the venue that’s most convenient for you.

For full details of each workshop, click here.

CPD Learning Outcomes

• Keep up to date with current regulatory requirements
• Learn how to build or improve an efficient, robustly compliant practice
• Cost effectively implement statutory and regulatory requirements into your business
• Reduce your practice’s risk profile


Each half day workshop: £155 + VAT

Book three workshops and get our usual 50% discount on the third workshop: £387.50 + VAT

Book four workshops for just £527 + VAT

Book all five workshops and get five for the price of four: £620 + VAT

Bespoke In-House

We can also run this training in-house for your team. This is a cost-effective option for larger practices. Contact us to discuss available dates and requirements.

Half day course: £975 + VAT

Full day course: £1,950 + VAT





New ISS Training website and 2020 course programme

We are delighted to launch our comprehensive new directory of courses for 2020 on our brand-new bespoke ISS Training website. Click here to access our new online booking platform – from which you can book and pay online – to see our complete range of training courses running throughout 2020 and online.

We have added new streams to our training offering, with Practice Management Workshops and Compliance Awareness Online Learning joining our ever-popular Foundations, Exam Training, One Hour Series, Technical Updates, Masterclasses and Personal and Business Development.   You can search for courses by stream, date or location.

Brand New: Practice Management Workshops

Designed specifically for the SME or sole IP, or those responsible for compliance in their team, out new Practice Management Workshops consider, discuss and develop practical policies and procedures that you can implement in your practice to meet your legal obligations in a manner that enhances your business in a cost effective and timely manner.

There are five workshops to choose from:

  • Practical AML Policies and Procedures;
  • Financial Controls and Annual Compliance Statements;
  • Data Privacy and Cyber Crime Prevention;
  • Avoiding Discrimination;
  • PII, Bonding and Insurance Considerations.

Choose to attend all five and pay for just four.  Workshops will run throughout 2020 in Birmingham, London and Edinburgh.  Click here for full details.

Compliance Awareness Online Learning

Tailored specifically for insolvency teams, our Compliance Awareness Online Learning allows you to manage your insolvency compliance risks cost effectively, meet your statutory training requirements and protect your firm’s reputation.  Delivered across four modules, on line, with certification on completion, these courses on Anti-Money Laundering, Data Protection, Vulnerability and Ethics will enable your team to grasp the key legal, regulatory and business issues related to each area, understand their relevance to their role, and apply their learning in an insolvency environment. Click here for more information.

Book and Pay Online

All of our courses are detailed on our ISS Training website, and you can now book and pay online if you wish.  If you book three places at a Technical Update, Masterclass or One Hour Series you will qualify for our usual great discount of 50% off the third booking.

If you prefer us to invoice you, or to have your booking processed by us, you can phone us on 0845 601 7570 or email

If you wish to purchase a pre-recorded webinar, you can book and pay online, and access will be available as soon as payment is processed – this means you can catch up on your CPD at any time!

Register Your Interest / Bespoke In-House Training

On our new site you will find all of our scheduled courses for 2020, as well as our catalogue of courses that we can run publicly or in-house.  You can register your interest in a course in your area and we will advise you when we can run it.  If you wish to run any of our courses in-house, contact us directly.

We look forward to welcoming you on one of our courses soon.

New Course: Anti-Money Laundering 2020 (including 5MLD changes)

Meet your annual AML training obligation with the ISS online Anti-Money Laundering Update. This short course is tailored specifically to those working in the insolvency profession and includes:

• An overview of the key changes to the above, by virtue of the 5th European Money Laundering Directive (5MLD)
• A refresher on key elements of the UK’s Anti-Money Laundering and Terrorist Financing regime, to include:
o Identifying risks
o Client Due Diligence / Enhanced Due Diligence
o Suspicious Activity Report

Knowledge checking

To reinforce learning values the course includes individual knowledge checking, so you can be assured that that each member of your team is alive to the risks they face in their role and can play their part in controlling these risks to your practice.

Individual certification

Each participant receives their own personalised certificate of completion in order that you can evidence that you have addressed the training requirements contained in the Money Laundering Regulations to your AML Supervisor.

This course is aimed at insolvency personnel and relevant support staff and is suitable for people with varying levels of pre-existing knowledge and technical ability.

Flexible completion and progress tracking

Individual registrations may commence at any time, to cater for work flows and new joiners within your firm. The time available for completion can be determined by you to suit your business (we recommend allowing around 4 weeks from registration) and to ensure everyone fully engages with their training, we will provide you with updates on participation and completion.


Individual – £75

5-person package – £200

20-person package – £700

50-person package – £1,500

All prices are exclusive of VAT at the prevailing rate.

Book Your Place

For enquiries and bookings, email:

ISS Training announces 2020 JIE Programme

We are delighted to announce our 2020 JIE Programme.  Click here for comprehensive details.

At ISS Training we pride ourselves on the quality of our material, the depth of our practical experience as IPs and our ability to translate both into exam success for our candidates. Face-to-face tutorials get results.

Our JIE courses are structured in three-day modules, taught face-to-face, and designed to cover the relevant legislation and the exam syllabus in depth. We include detailed notes to aid learning and revision and we also look at practical issues faced when taking appointments, current issues in insolvency and the impact of recent judicial decisions.

Our programme also includes mock exams, which we will mark and return with individual written comments on technical ability and exam technique. We also provide individual coaching and support self-study throughout the year.

Candidates will be examined on legislation in force as at 30 April 2020.

Book your place

Email to book your place:

Alternatively, should you have any questions in relation to these courses, please feel free to contact us via the email above or give us a call on 0845 601 7570.





ISS Training launches CPPI England & Wales Training for 2020

ISS Training is delighted to launch a brand-new offering: CPPI training for England and Wales, starting February 2020. We have two options: a distance learning course and our full course, which includes online learning and four days of face-to-face training. For comprehensive details of both options, click here.

The IPA’s Certificate of Proficiency in Insolvency exams are designed to test and demonstrate competency in insolvency administration. CPPI concentrates solely on personal insolvency and non-insolvency debt solutions.

Study at a consistent pace, with support throughout, to maximise your chances of success. Our courses offer periodic testing to reinforce knowledge – we are the only training provider to do so.

The next CPPI E&W exam is in June 2020, and our first programme is designed to meet the learning requirements of any student working towards that sitting.

Book your place

Email to book your place:

Alternatively, should you have any questions in relation to these courses, please feel free to contact us via the email above or give us a call on 0845 601 7570.


New One Hour Series for 2020

Our webinars have proven extremely popular since we launched them in 2017, so we are delighted to announce a brand new One Hour Series for 2020.

Meet your CPD requirements without even stepping away from your desk. Or multi-task and view them on the go!

You can pick the individual sessions that suit your needs, or you can choose a stream:

Protecting your Licence:
• Changes to the Code of Ethics – 31 January 2020
• SIP 11 and Financial Controls – 24 April 2020
• Conducting firm-wide AML risk assessments – 26 June 2020

Technical Short:
• The return of HMRC preferential status – 28 February 2020
• SIP 2 and investigations into conduct – 27 March 2020
• Books and Records – balancing competing requirements – 30 October 2020

Business Insolvency:
• Employees Rights and Claims – 29 May 2020
• Health and Safety basics for IPs – 25 September 2020
• Understanding Environmental Risks – 27 November 2020

CPD Learing Outcomes

• Clear concise update on legislation and regulation in respect of the subject matter under the spotlight.
• An understanding of how these requirements impact on your day to day work.
• The confidence to apply your newly learned skills in the workplace.


Alison Curry LLB Hons MIPA MABRP
Director of Insolvency Support Services Limited

Eileen Maclean MA Hons MIPA MABRP MBA
Director of Insolvency Support Services Li


£50 + VAT per person per webinar. 50% reduction for every third one hour session you book.

Book Your Place


Phone: 0845 601 7570

Sample materials for Compliance Awareness Online Learning

You can preview the different types of content included in our new modular Compliance Awareness Online Learning course in our free samples. They will take just a few minutes to view or complete. Click here to access the free samples.

Instructional video content

Concise, comprehensive videos that you can watch, learning when and where is most convenient for you.

Reference materials and handouts

Downloadable documents to read and keep for future use and reference.

Knowledge checks

Multiple-choice knowledge checks to reinforce the value of the learning.

To sample the Ethics and Professional Standards Quick Quiz, register as a user with your name and email address.

Course Modules

Our Compliance Awareness Online Learning course is delivered in four modules, which you can mix and match to cater for your practice’s needs:

1.      Anti-money laundering (AML)

2.      Data privacy (GDPR)

3.      Vulnerability awareness

4.      Ethics and professional standards

Click here or below to watch our one-minute introductory video.

To find out more, click here, call 0845 601 7570 or email



ISS Training launches Compliance Awareness Online Learning

Insolvency Support Services’ training division, ISS Training, has launched an innovative new Compliance Awareness Online Learning course, adding an online learning platform to the firm’s course delivery methods.

The course is delivered in four topical modules: anti-money laundering, data privacy, vulnerability awareness, and ethics and professional standards.

Alison Curry, a director of Insolvency Support Services, commented: “We have developed this course in this format to assist insolvency practices manage compliance risks cost-effectively, meet their training obligations and protect their firm’s reputation.

These days insolvency practitioners and their teams must have a sound knowledge of practice areas beyond the scope of technical insolvency training.

There have been significant legislative changes in the areas of anti-money laundering and data protection, vulnerability awareness is high on the political agenda, and ethics and professional standards issues continue to dominate the complaints mailboxes of the regulators.

If all team members have a good grasp of the essentials of these subjects, they can flag issues with their managers as they arise. Failing to identify an issue in a timely manner presents a risk to the practice that can result in reputational damage to the practice and regulatory sanction for its insolvency practitioners.”

More information about Compliance Awareness Online Learning  including an introductory video and sample content, can be found here.