Alison Curry to speak at Vulnerability Summit

Insolvency Support Services’ director Alison Curry is set to join an impressive line-up of speakers at Credit Strategy’s Vulnerability Summit later this month.

With vulnerability awareness high on the political agenda and businesses coming under increasing pressure to address vulnerability in their strategies to support their teams, customers and suppliers, the conference aims to equip delegates with the knowledge and practical strategies needed to address vulnerability across their operations.

Along with Sam Roberts, Policy Lead at The Insolvency Service, Alison Curry will discuss the impact of the Covid-19 pandemic on personal insolvency, consider predictions for personal insolvency uptake in 2021 and outline the preparations that businesses need to make.

The digital broadcast event will take place from 18 to 20 May. To book your place, visit Credit Strategy’s Vulnerability Summit website.

ISS Training’s Vulnerability Awareness online learning module

Financial Conduct Authority Guidance for firms on the fair treatment of vulnerable customers states that firms should make sure that all staff, in particular those who operate at the frontline, have the appropriate skills and capability to treat vulnerable customers fairly. ISS Training’s Vulnerability Awareness online learning module addresses that requirement.

IPA Learning with ISS Training

ISS Training is principal training partner for the IPA and supporting their newly launched IPA Learning (IPAL) initiative. 

Our training partnerships are important to us, and so we are also thrilled to announce that we are the principal training partner for the IPA and supporting their newly launched IPA Learning (IPAL) initiative.

IPAL is the IPA’s new learning partnership, located primarily on the Learndash platform, that will allow it to provide members, IPs and their teams with training and learning opportunities in relation to current technical and regulatory issues.  Designed with a clear focus on the practical application of technical and regulatory change as it impacts on IPA members’ businesses, the various workshops will be an opportunity to interact with the IPA, inform and develop working practices across the profession, and engage with the views of a Regulated Professional Body.

We will be working with the IPA to deliver an up-to-date, quality training programme throughout the year.

ISS Training launches CII training as ICAEW approved Partner in Learning: CII Certificate in Insolvency England & Wales 2021

Certificate in Insolvency

ISS Training has announced the launch of its new CII training as an ICAEW approved Partner in Learning.

The ICAEW’s Certificate in Insolvency (CII) is a flexible learning programme. Primarily developed for professionals based in England & Wales wanting to progress into a career in insolvency or strengthen their knowledge, the certificate equally benefits those whose work touches upon the E&W insolvency regime.

CII covers four key areas to ensure that students have a good grounding in the fundamentals of insolvency work and provides a basis for progression to a more advanced qualification in insolvency:

  • Legal and regulatory framework;
  • Principles of insolvency;
  • E&W corporate insolvency;
  • E&W personal insolvency.

Watch our short introductory video which explains how ISS Training’s CII course is structured, the format of the exam and how to book.

ICAEW does not impose any timeframe within which candidates must take the assessment. Study and assessments can therefore be planned to fit in with workload and business priorities. However, ICAEW does encourage candidates to attempt the assessment within no more than a few months of completing the modules, as the question banks are updated to reflect changes in legislation and insolvency guidance.

ISS Training’s modules have been designed to cover the CII examination syllabus in full and to offer essential practice on the principal areas in which candidates will be tested.  Participants are periodically tested in the course of their studies, and actively encouraged to ask questions and to discuss the syllabus with their tutor.

Comprehensive study aids for each module will be provided.

Certificate in Insolvency (CII) course options

There are two course options to choose from:

Our full course will be delivered using a combination of flexible online learning and regular live virtual classrooms, supported by periodic knowledge checking, individual feedback and a fully de-briefed mock examination.

Our independent learning course includes flexible online learning, supported by periodic knowledge checking and a marked mock examination.

Candidates following the full course can choose two pathways through the modules: a standard pathway or an accelerated pathway.

Click here for more information.

Book your place

Book online for the full course or the independent learning course

Email: courses@insolvencysupportservices.com

Call: 0845 601 7570

ISS Moodle School /  GoToWebinar

The ISS Moodle School is a widely-used virtual learning environment, and is accessible via your desktop or mobile device via the free Moodle app. This allows us to deliver your training materials in a variety of formats including video presentation, reference materials and online assessment (if applicable) in one place on one platform.  You will receive a registration for your ISS Moodle account the first time you enrol on an ISS course. All of your ISS course materials will be accessible to you on the Moodle platform for reference and/or download, and you can quickly check your CPD/E record.

Our online learning delivery in live classroom settings take place on the GoToWebinar platform. Our online virtual classroom sessions may be recorded and made available to all participating delegates for review purposes only. We will not release these recordings to any other person or organisation except in conjunction with the above purpose.

100% pass rate for CPI/CPPI Scotland and CPPI England & Wales

We are thrilled to report that all of ISS Training’s students for CPI/CPPI Scotland and CPPI England & Wales in 2020 have passed their exam, with just under half achieving a pass with merit.

Congratulations to all our candidates on their well-earned and well-deserved success! Their achievement is particularly impressive due to the unprecedented upheaval to the training and exam process brought about by the Covid-19 pandemic. In addition to adjusting admirably as we switched to online learning in the middle of the courses, our students all adapted well to the challenges of studying completely remotely and sitting the exams online. Well done everyone! We are very proud of you.

JIE, CPI and CPPI training

Is it your turn next? For full details of all our insolvency exam courses (JIE, CPI and CPPI), click here.

If you would like to discuss your options, please speak to us at any time on 0845 601 7570 or courses@insolvencysupportservices.com

CPPI Certificate of Proficiency in Personal Insolvency England & Wales 2021

CPPI provides an opportunity for recognition at a level equivalent to CPI for those working purely in the personal insolvency sector. The focus of this qualification is the statutory forms of personal insolvency and incorporates non-statutory debt solutions. On successful completion of the exam, candidates may apply for Affiliate Membership of the IPA (AIPA).

ISS Training’s modules have been designed to fully cover the E&W examination syllabus and to offer essential practice on the principal areas on which you will be tested. Participants are periodically tested and actively encouraged to ask questions and to discuss the syllabus with their tutor. Comprehensive study guides and course notes for each module will be provided.

Course Options for CPPI England & Wales 2021

There are two course options to choose from:

Our full course will be delivered using a combination of flexible online learning and live virtual classrooms, supported by periodic knowledge checking, individual feedback, a fully de-briefed mock examination and three full days of question practice.

Our independent learning course which includes flexible online learning, supported by periodic knowledge checking and a marked mock examination.

Click here for more information.

How to book

Book online

Email: courses@insolvencysupportservices.com

Call: 0845 601 7570

ISS Training wins top Education/Training Provider of the Year award

ISS Training, Insolvency Support Services’ training division, is thrilled to have won the Education/Training Provider of the Year category in the UK TRI (Turnaround, Restructuring and Insolvency) Awards 2020.

Eileen Maclean, Insolvency Support Services’ founding director, commented: “We’re over the moon to have won this TRI Award. It’s a fantastic way to round off what has been such a challenging year for many of us. I’m so proud of the hard work and team effort by my Insolvency Support Services colleagues, particularly in responding so well in trying circumstances this year. Thanks very much to the TRI Awards judging panel for recognising us. A huge thank you to all our clients, delegates and partners for your support. We know we could not have this success without you. We’re exceptionally grateful.”

These prestigious annual Awards, headline sponsored by Capa, recognise the range, variety and best practice of work undertaken by TRI professionals UK-wide.

Many congratulations to all the other TRI Awards 2020 winners, including EY, Manolete Partners, Howard Kennedy, Kirkland & Ellis, FTI Consulting, StepChange, ReSolve, Wilberforce Chambers, SIA Group, EY-Parthenon, Chamberlain & Co and The Insolvency Service / AlixPartners / KPMG Thomas Cook Team.

ISS Training CPD Catch up

It’s that time of year when we sign off that we have fulfilled our annual CPD obligations. And if you have an outstanding CPD requirement, we have just the thing for you.

Our online training courses are accessible across a number of platforms and devices, 24/7. Hosted on our Moodle School or GoToWebinar, you can learn at any time, and anywhere, that suits you.

ISS Training’s One Hour Series

Rounding up our 2020 programme, our One Hour Series is available on our ISS Moodle School.

You can pick the individual sessions that suit your needs, or you can choose a stream:

Protecting your Licence:

Changes to the Code of Ethics 

SIP 11 and Financial Controls 

Conducting firm-wide AML risk assessments

Technical Short:

The return of HMRC preferential status

SIP 2 and investigations into conduct 

Books and Records – balancing competing requirements 

Business Insolvency:

Employee Rights and Claims 

Health and Safety basics for IPs

Understanding Environmental Risks 

Cost

£50 + VAT per person

50% reduction for every third one hour session you book.

Anti-Money Laundering 2020 (Including 5MLD changes)

Meet your annual AML training obligation with the ISS online Anti-Money Laundering Update.

This short course is tailored specifically to those working in the insolvency profession and includes:·

• An overview of the key changes to the above, by virtue of the 5th European Money Laundering Directive (5MLD)
• A refresher on key elements of the UK’s Anti-Money Laundering and Terrorist Financing regime, to include:
o Identifying risks
o Client Due Diligence / Enhanced Due Diligence
o Suspicious Activity Report

Cost

Single enrolment – £75 + VAT

Discounted package options are available – see website for full details.

Click here for full course information

How to book

Click here to view our training website where you can book and pay online.

Email: courses@insolvencysupportservices.com

Call: 0845 601 7570

ISS Moodle School /  GoToWebinar

The ISS Moodle School is a widely-used virtual learning environment, and is accessible via your desktop or mobile device via the free Moodle app. This allows us to deliver your training materials in a variety of formats including video presentation, reference materials and online assessment (if applicable) in one place on one platform.   You will receive a registration for your ISS Moodle account the first time you enrol on an ISS course.  All of your ISS course materials will be accessible to you on the Moodle platform for reference and/or download, and you can quickly check your CPD/E record.

Our online learning delivery in live classroom settings take place on the GoToWebinar platform.  Our online virtual classroom sessions may be recorded and made available to all participating delegates for review purposes only.  We will not release these recordings to any other person or organisation except in conjunction with the above purpose.

Dealing with bereaved customers

To mark National Grief Awareness Week (2 to 8 December 2020), we are sharing our short “Dealing with bereaved customers” video which we have researched and produced here at Insolvency Support Services. It aims to assist our fellow insolvency professionals in meeting the challenges they and their staff face in dealing with bereaved customers. It is also applicable to others in many other lines of work. We cover the main challenges and common concerns, then propose a three-step approach to dealing with bereaved customers, offer advice on how to support staff and conclude by providing some sources of assistance.

This practical learning video forms part of our Vulnerability Awareness training module, which has been designed to ensure that all staff, in particular those who operate at the frontline, have the appropriate skills and capability to treat vulnerable customers fairly, in line with Financial Conduct Authority guidance.

We hope you find it useful in your work, particularly at this especially difficult time.

TRI Awards 2020 shortlist success for ISS Training

ISS Training, Insolvency Support Services’ training division, has been shortlisted in the Education/Training Provider of the Year category in the UK TRI (Turnaround, Restructuring and Insolvency) Awards 2020.

Independently judged by a panel of leading industry professionals, these prestigious annual Awards recognise the range, variety and best practice of work undertaken by TRI professionals UK-wide.

Eileen Maclean, Insolvency Support Services’ founding director, commented: “We are delighted to be shortlisted for this TRI Award and greatly appreciate the judges’ recognition of our commitment to UK insolvency training. Thanks very much to all our clients, delegates and partners for their invaluable support and fantastic feedback over the past year. Many thanks too to our amazing team for their hard work and dedication.

It’s been another busy 12 months for ISS Training. In addition to significantly enhancing our online learning offering with a new dedicated training website and our new ISS Moodle School, we pivoted successfully in response to Covid-19 to deliver all our courses online instead of in person.

Particular highlights for us in the past year have been achieving Partner in Learning status with ICAEW, partnering with IPA to deliver training to members throughout the UK, and supporting several R3 learning events.”

TRI Awards 2020 winners will be announced in a Credit Strategy digital broadcast from London on 9 December 2020.

Consistently excellent feedback on our insolvency training courses

We very much appreciate the consistently excellent feedback on ISS Training courses and trainers that we receive from clients and delegates. Here’s just a selection of comments from the past year:

Webinars (all course streams)

“ISS Training courses are presented by knowledgeable and experienced people in a clear and practical manner. The range of courses available fits the budgets of different sized firms and helps greatly to complete my CPD requirements.”

“I enjoyed the course and it was very clear. Access to good guidance for a reasonable price in the insolvency field is in my view exceptionally limited. ISS Training gives good relevant courses.”

“Reasonable cost, flexible attendance, good quality and highly relevant information delivered.”

Face-to-face courses (all course streams)

“The session yesterday was really informative and helpful. Eileen is really enthusiastic, and it comes across throughout the day which makes the sessions enjoyable. The handouts are really good too.”

“These were two very informative and productive days for me. I truly appreciate the trainer’s time, effort and patience.”

“Eileen was very engaging and made the course interesting, enjoyed the small group as it made it easier to speak – answering/asking questions.”

“Great overview of insolvency! Very informative.”

“Great way of learning. Speaker was very clear. Happy with overall training.”

“Really good and informative. Excellent handouts.”

Exam training

“I found that the course was really engaging, despite having to change the process part way through and have virtual training sessions (due to Covid-19) instead of in a classroom setting, I still found that I was receiving the same quality of training as I first received at the start of the year.

The presentation slides were easy to follow, and it also helped to have dates to stick to in terms of where I should be up to with the modules to help keep me on track, along with regular meetings to cover each module.

After each block of 3 modules, there was a re-enforcement day in which we covered the previous modules and worked through practice exam questions, these would then get marked and we would discuss the answers afterwards. I found these sessions particularly helpful in preparing for the exam.
Overall, I felt well equipped for the exam and couldn’t fault the training that I received. I would definitely recommend the course for CPPI training.”

“We would not have passed the CPI/CPPI exams without you!” 

“You made it an enjoyable course and I appreciate the ways you helped us understand all the different
elements.”

“Thank you for all of your efforts in keeping the JIE training as close to normal as possible in what has been an extremely difficult time during Covid-19. It is greatly appreciated.”

“A huge thank you for all your help over the last 7 or so months. I know with Covid it wasn’t how any of us expected this year to go but I thought everything was adapted so well and I certainly felt supported in the run up to the exams.”

Compliance Awareness Online Learning

“Using ISS Training’s course has meant that we have been able to meet necessary staff training demands with an approach that has allowed our staff to gain the essential knowledge at their own pace working around the ongoing demands of their ‘day job’. The internal feedback I have received has all been very positive, complimenting in particular the clarity of presentation and ease of assessment.”

“I have enjoyed working with ISS Training and greatly appreciate all the effort you have put in for us.”

“The podcast was excellent, well placed, good content and excellent diction which makes it so much easier to follow.”

“You managed to deliver with perhaps the clearest voice I have heard used – without becoming monotonous and boring – a challenge and well done for achieving that.”

Find out more

Our training is organised into eight streams: Compliance Awareness, Exam Training, Foundations, Masterclasses, One Hour Series, Personal Development, Practice Management and Technical Updates.

Explore all our courses on our dedicated training website.