With vulnerability awareness high on the political agenda and businesses coming under increasing pressure to address vulnerability in their strategies to support their teams, customers and suppliers, the conference aims to equip delegates with the knowledge and practical strategies needed to address vulnerability across their operations.
Along with Sam Roberts, Policy Lead at The Insolvency Service, Alison Curry will discuss the impact of the Covid-19 pandemic on personal insolvency, consider predictions for personal insolvency uptake in 2021 and outline the preparations that businesses need to make.
The digital broadcast event will take place from 18 to 20 May. To book your place, visit Credit Strategy’s Vulnerability Summit website.
ISS Training’s Vulnerability Awareness online learning module
Financial Conduct Authority Guidance for firms on the fair treatment of vulnerable customers states that firms should make sure that all staff, in particular those who operate at the frontline, have the appropriate skills and capability to treat vulnerable customers fairly. ISS Training’s Vulnerability Awareness online learning module addresses that requirement.